Support

Email support@sharkx.ai. We reply within 2 business days, in English or Chinese.

What to include

• What you did (save, switch, copy, paste or buy) and what happened instead.
• Your Chrome version and operating system.
• For purchases: the email used at checkout or your Creem order number.

Never send cookies, passwords, share codes or your recovery code. We will never ask for them. The extension's Stored on this device screen can copy a safe report template with none of these.

Common questions

A site does not stay signed in after switching or importing

Some sites bind a login to a device, an IP address or a second factor, or store it outside cookies. Session Share cannot bypass those protections. Try enabling "Also save Web Storage" for that site in settings.

I reinstalled and the ad is back

Open Remove ads → Restore / back up purchase and paste your recovery code. If you lost it, email us with your order number.

How do I get a refund?

See the refund policy.